AI may not revolutionize business management, but it has the potential to worsen it.

It is no exaggeration to say that the democratization of new forms of artificial intelligence (AI), such as ChatGPT (OpenAI), Gemini/Bard (Google) and Copilot (Microsoft), is a societal revolution of the digital age. The mainstream use of AI systems is a disruptive force in a number of areas including university education, the legal system and, of course, the work world. These changes are taking place at such a bewildering pace that research is struggling to keep up. For example, in just a few months, the ChatGPT platform has improved so much that it now has the capacity to rank among the top 10 per cent of the best scores on the Un......

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