Employees are apprehensive about being monitored and misinterpreted

Emotion artificial intelligence uses biological signals such as vocal tone, facial expressions and data from wearable devices as well as text and how people use their computers, promising to detect and predict how someone is feeling. It is used in contexts both mundane, like entertainment, and high stakes, like the workplace, hiring and health care. A wide range of industries already use emotion AI, including call centers, finance, banking, nursing and caregiving. Over 50% of large employers in the U.S. use emotion AI aiming to infer employees’ internal states, a practice that grew during the COVID-19 pandemic. For example, call center......

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